General Conditions

All services provided by Supreme Lanka Holidays (Pvt) Ltd registered in Sri Lanka are subjected to these general conditions govern by the law of Sri Lanka. We assume that at the time of tour confirmation, you are in good health, physically capable of undertaking all aspects of the tour and below mentioned general conditions.

01. TOUR PACKAGES

i) PRE SET TOUR PACKAGES

All pre set tour packages which are published on www.supremeholidays/Tours are cost with below mentioned facilities. The prices which are mentioned on our web site (Tours) are not changed or not surcharged or no additional charges except changing the government policies, Fluctuation of currency used and said hotels are fully occupied. You are advised to confirm your tour earlier to avoid circumstances due to unavailability of rooms in each hotel. If we are in such a situation, same category hotel can be offered with some price changes. The Hotels which we offer can be seen on our detailed tour itinerary and please be kind enough to request it through contact us page or email. Checking the availability of rooms is done after the confirmation of the tour with specified dates.

PRICE INCLUDES

01. Accommodation on Standard Category rooms on Half Board basis. (Breakfast and Dinner only)

02. Transport in an excellent Air Conditioned vehicle

03. English Speaking Chauffer Guide up to seven clients and English Speaking National Guide for more than seven clients

04. Entrance Ticket charges for the mentioned visits and activities

05. Local and government Taxes for the services mentioned on the itineraries

PRICE EXCLUDES

01. Air Fares and Visa

02. Lunch, Snack and Refreshments

03. Transportation, entrance and other charges for optional activities

04. All kind of personal expenses such as laundry services, phone charges, camera permits etc.

05. All additional expenses not included in the package

ii) TAILOR MADE TOUR PACKAGES

Supreme Lanka Holidays are always looking for inquiries from the customers. Our team provides you special tour packages as per your request. Please go through contact us and send your request with relevant details. If not search on Tours in our web site and send it with your special requirements. Our pre set tour packages can be changed as per your flight schedule or including your special requirements. Higher category rooms and multi – lingual speaking guides can be arranged on your request.

02. PAYMENT PROCEDURE

Supreme Lanka Holidays issues a Performa invoice after confirmation of the tour. 50% of the total price should be paid as an advance in the confirmation. We start hotels and other reservations after receiving the advance payment. Balance payment of 50% should be paid before 14 days on the starting date of the tour. If payment is not received by the due date, Supreme Lanka Holidays reserves the right to cancel the tour with applicable cancellation charges. We will issue an invoice after the payments. All payments are acceptable by bank transfers.

03. HEALTH AND TRAVEL INSURANCE

All visits to sites, parks, tour destinations and any part of the tour are at clients own risk. Vehicles used for wild life park visits are basic and are not fully insured. Therefore, all visitors are advised to obtain their own travel insurance with sufficient coverage as able to cover all unexpected occurrences.

04. AMENDMENTS OF THE TOUR PACKAGE AFTER CONFIRMATION

Tour programmes could be changed or rerouted due to natural conditions, Flight timing or other unavoidable conditions which are beyond our control. These changes shall be done by considering the safety and comfort of the guests. Supreme Lanka Holidays takes necessary actions to inform the clients at the earliest opportunity of such changes. Clients can do any changes as their preferences. However, the client shall be responsible for all extra costs arisen due to said changes. Cancellation policy is applied at the amendments of the tour package after confirmation.

05. CANCELLATION OF THE TOUR / NO SHOW POLICY

Cancellation should be informed us by e-mail or by letter at your earliest opportunity. Your notice of cancellation will only be effective, when it is received and confirmed by us in writing. The following cancellation charges are applicable for any cancellation.

For 30 days before the starting date – No cancellation charges
For 29 – 22 days before the starting date – 30% of the package price
For 21 – 15 days before the starting date – 50% of the package price
For 14 – 08 days before the starting date – 80% of the package price
Since 07 days before the starting date or no show at the airport – 100% of the package price

When it is a part cancellation of a booking, Supreme Lanka Holidays will recalculate and re invoice your tour accordingly.

06. OTHERS

General hotel check in time is 14.00 hrs. and check out time is 12.00 hrs. It will depend on the rules and regulations of the each hotel. Early check ins and late check outs will be subjected to additional charges.
Clients are responsible to protect their baggages and valuables.
You should comply with rules and regulations governed by sites, excursions, transportation and accommodation during you are getting the services. You are responsible for any damages, breakages or losses caused by you or a member of your group. It is your responsibility to put right the damage before departure.
If your behavior is disruptive or causing danger to other clients and service providers, your holiday may be terminated and we shall not be responsible for any costs that are incurred.

Company Registration number PV00242176

SLTDA registration number
SLTDA/SQA/PRO/TA/00547

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Supreme Lanka Holidays

Supreme Lanka Holidays is a Sri Lanka Tourism Development Authority approved travel agency operating with professionally qualified staff. We provide you the best travel experiences around Sri Lanka which can be customized as per your preferences, interest and possibility to the arrival.
Our services are arranging inbound tour packages, day excursions, airport transfers and hotel reservations. We provide well experienced national tour guides and chauffeur guides who can speak different languages. Our drivers are well knowledgeable in driving on mentioned routes.

Address :
No: 330, Lahirugama, Welikanna, Waga, Sri Lanka.

E - mail : info@supremelankaholidays.com
tours@supremelankaholidays.com

Whatsapp / Mobile :
(+94) 77 20 72 397
(+94) 71 72 44 342

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